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Helpforce Network
- Online events
- Previous events
- Online resources
- Monday Spotlight - Clinical Ward Volunteer
- Past event recordings
- Active Response Volunteer - Role description (revised 2024)
- Volunteer role library
- Webinar | Hillingdon Back to Health project: how volunteers are helping to improve health and wellbeing for local people
- Network member directory
- Community and Group Activity Support Volunteers: Role descriptions
- Admin support volunteer
- Appointment partner volunteer: Role description
- Audiology Volunteer
- Darzi Report Sept 2024
- Volunteer Role: Befriender and virtual visiting volunteer
- Carers' Information Support: Volunteer role description
- Health Improvement Scotland Volunteer Impact Survey - June 2024
- NHS Scotland Volunteering Programme: annual report 2023-24
- Governor Volunteer Champion: Role Description
- The impact of volunteering on wages and productivity
- Children’s Integrated Therapy Service volunteer
- Community Champion: Volunteer role description
- The King's Fund Community Champions Report May 2024
- The State of Care and Adult Social Care in England 2023 - 2024
- Community Health Promotion Volunteer - Role description
- Volunteer Complementary Therapist
- Experiences of NHS Scotland volunteers: Report
- NHS Volunteering Taskforce Report
- Telephone Befriender Volunteer in Endoscopy role description
- Role Description: Dementia Activities’ Volunteers
- The state of Ageing in 2023 - Report
- Webinar | Securing funding - how can I be creative in finding funding for my services?
- Digital cardiology pathway volunteer role description
- Hospital Discharge Patients Check in Service Volunteer - Volunteer role profile
- Webinar | Leading through uncertainty: creating a resilient and adaptable environment in times of change
- Buggy Driver role description
- Webinar | Youth Volunteering Programme: How NHS initiatives are inspiring the next generation of healthcare professionals
- A & E Buddy volunteer: Role description
- Webinar | Hillingdon Back to Health Project: Supporting local people to attend appointments - 27 March 2025
- Bereavement Comfort Call Volunteer Role Description
- Webinar | Empowering the Armed Forces community to embark on careers in healthcare
- Webinar | Healthwatch: how volunteers can mobilise public involvement for your health and social care planning
- Events Volunteer Role Description
- Voluntary Services Annual Review 2022 (The Royal Wolverhampton)
- Falls prevention volunteer role profile and referral form
- Volunteer Service Annual Report and video (South Tees)
- Parent Group Leader: Role description
- Community Gardening: Role description
- Volunteer Service Annual Report 2022-2023 (Liverpool Womens)
- Volunteering at South Warwickshire NHS Foundation Trust - Annual Report
- Hair and Beauty Volunteer
- Action plan checklist/ RAG rating tool - Writing an Impactful Business Case
- Integration and Support Volunteer
- Building a case study
- Lymphoedema Volunteer - role description
- Antenatal volunteer - Role description
- Leeds Way Welcome Volunteers: Role description
- Community Link volunteer - role description
- Supporting returning volunteers: Peer Support Volunteer role
- Bedside trolley service - Volunteer role
- Pastoral visitor - volunteer role description
- Pets as Therapy Volunteers: Role Description
- Pharmacy Stock Management: Role description
- Voluntary Assistant Psychologist (VAP): Role Description
- Community Neuro Rehab Companion Volunteer
- Audit/Research Assistant Volunteer
- Hospice Shop Volunteer: Role description
- Speech and Language Therapy Volunteer | Role description
- Sustainability Volunteers Information Guide
- Moorfields Hand Holder Role
- Resilience Volunteer - Role Description
- Role Description: Vaccination Hub Support Volunteer
- Veteran’s Peer Support Volunteers: Role Description
- Spotlight on Discharge Welfare Volunteer
- Spotlight on Emergency Department volunteer role
- Spotlight Chat - Health promotion volunteers
- Spotlight on Rehab volunteers
- Active Response Volunteer: Role Description
- Response volunteer - Role description
- Active Response Volunteer role description
- Active Response volunteer information guide
- Bleep Volunteer Role Description
- Busy Bee Response volunteer
- Response volunteer: Role description
- NHS Trust Response volunteer: Role description
- Response Volunteer
- Urgent Treatment Centre Volunteer
- Music volunteer: Role description
- Ward Activities Volunteer: Role description
- Communications volunteer: Role description
- Digital Communications Volunteer: Role description
- Information desk volunteer: Role description
- Post room volunteer: Role description
- Reception Helper
- Appointment companion: Role description
- check in and chat volunteer chatter
- check in and chat volunteer chatter
- Outpatient Befriender: Role description
- Outpatients volunteer role description
- Health promotion volunteer: Role description
- Helpforce Companion – role description
- Home based Telephone Befriender Volunteer
- Palliative Care Befriender Volunteer
- Patient Befriender - Volunteer role description
- Telephone Helpline/Support Volunteers: Role Description
- Role Description: Macmillan Virtual Information Centre Volunteer
- Waiting well comfort caller: Volunteer role descriptions
- Wellbeing Telephone Call: Volunteer role description
- Telephone Call Volunteer for carers of service users
- Children's services befriender: Role description
- Children's Theatre Support: Role description
- Communication Support Volunteer - Children’s Therapy Service
- Occasional Helpers for the Community Children’s Nursing Team: Role description
- Paediatric: Play and Support volunteer role
- Community and Home Support Volunteers - Role description
- Community Wellness Facilitator Volunteer
- Community Wellness Volunteer Facilitator Handbook
- Complementary Therapist NHS volunteer role description
- Wellbeing Caller: Volunteer Role Description
- Role profile: Dementia buddy – An example at Northampton General Hospital
- Dementia Support: Volunteer role
- Dementia Support Volunteer Information Guide
- Dementia Wellbeing Volunteer Role Description
- Digital Volunteer Role Description
- IT support / Befriender volunteer: Role description
- Techno volunteer (RITA) - Role description
- Discharge lounge volunteers - Role description
- Discharge support volunteer role description
- Home from Hospital Volunteer Discharge Support Team
- Discharge support: Role description
- Discharge support for patients going home
- Home from Hospital Role Description for Volunteers
- Role Description: Remote Discharge Support Volunteer
- Settle in Service Volunteer Role Description: Norfolk & Norwich
- Telephone discharge support volunteer role description
- Mass vaccination Shuttle Bus Service Role Description
- Volunteer Car Service Drivers
- Volunteer driver role description
- Accident & Emergency volunteer: Role description
- A & E Well-being Volunteer role description
- Emergency Department support: Role description
- Emergency Department - Volunteer information guide
- Emergency Department Volunteer Role Description
- Emergency Friend: Role description
- Emergency Department generic support: Volunteer role description
- Patient and Relative Telephone supporter: Role description
- Urgent Treatment Centre Volunteer: Role description
- Bereavement Support
- Volunteer Companion role description: End of Life Care
- End of Life Companion Volunteer
- End-of-Life care: Daisy volunteer - Role description
- End of Life Care Volunteer Role Description
- End of Life volunteer role description: York Teaching Hospitals
- Liverpool Palliative Care Volunteer Role Description
- Palliative, End of Life and Bereavement Care: Volunteers Role Description
- Role description: Gentle Movement Volunteer – Care of the Elderly
- Hospital Exercise Support: Volunteer Role
- Sandwell - Mobility Volunteer Job Role
- Virtual Group Support - Rehabilitation Service: Role description
- Group supporter volunteer - Role description
- Gardener for courtyard garden - Role description
- Gardener: Role description
- Gardeners - Volunteer role description
- Gardening Volunteer: Role description
- Hairdresser - Volunteer role description
- Role Description: Delivery Suite Volunteer
- Role Description: Infant Feeding Support Volunteer
- Infant feeding support: Role description
- Role Description: Volunteer Medical Assessment Unit
- Role Description: Volunteer in Midwifery Led Unit
- Postnatal Support Volunteer
- Maternity Base Volunteers Specific Roles
- Role Description: Maternity Base Bay Volunteer
- Role Description: Maternity Ward Support and Companion
- Meet & Greet Volunteer Role
- Wayfinders for Outpatients Department: Role description
- Wayfinder volunteer role description
- Visitor ‘Safety & Triage’ Support Volunteers
- Community support volunteer role
- Hospital to Community Support Volunteer
- Recovery College Tech Host Volunteer
- Restraint Debrief Support Volunteer - Role Description
- Transition Volunteer: Ward to Community role description
- Salford - Dining Companion Role Profile
- Salford Ward Roles including Mealtime Champion
- Mealtime Assistant: Role description
- Mealtime companion: Role description
- Mealtime support volunteer: role description
- Refreshment trolley volunteer: Role description
- Pharmacy Volunteer: Role description
- Rehab Volunteer: Role description
- Virtual Group Supporter - Pulmonary Rehabilitation: Volunteer role description
- Rehab Legend Volunteers: Role description
- Rehab Legend Volunteer Information Guide
- Capturing the first impressions of a service: Role description
- Feedback volunteer - Role description
- Inpatient survey volunteer: Role description
- Patient Experience Support Volunteer
- Patient Experience Volunteer
- PLACE Assessor - Volunteer role description
- Shop Assistant: Volunteer role
- Role Description: Vaccination Support Volunteer
- family link role profile
- Ward Support Volunteer role
- Hospice Ward Volunteer role description
- Patient Ward Buddy
- Ward Helper: Role description
- Ward Helper volunteer role description
- Hospital Ward Volunteer - Role description
- Winter Pressure Volunteer - Role Description and Risk Assessment
- Engage Volunteer Role Description: Salisbury
- Engage Volunteer Role Description: Salisbury
- Home from Hospital, Generic Volunteer coordinator’s role Activities
- Job Description Example: Macmillan Volunteer Service Coordinator
- Project coordinator manager role description
- Liverpool - Project Manager Job Role
- Sandwell - Volunteer Project Manager Role
- Project Manager Coordinator Role
- Norfolk & Norwich - Settle in Service Volunteer Coordinator Role Overview
- Volunteer Coordinator Assistant – Job Description – Band 2
- Role Description: Therapeutic Care Wellbeing Coordinator
- Job description templates for Volunteer Service Managers
- Volunteer Service Manager - Job Description
- Volunteering Support and Evaluation Lead - Job description
- Volunteer to Career: Clinical Lead role description
- Role profile: Youth Volunteer Executive – Cardiff & Vale University Health Board (Cymraeg)
- Role profile: Youth Volunteer Executive – Cardiff & Vale University Health Board
- Business Case example 1
- Business case example 2
- Gaining Buy-in - Toolkit
- Leadership case: mainstreaming volunteering in health and care
- Successful Business case example: Kingston Hospital Volunteering Service
- Engagement & Influencing presentation
- Securing Funding: how can I be creative to find funding - 26 June 2025
- How To: Funding Volunteer Projects
- Micro Volunteering: Report
- Micro Volunteering Guide
- Top 10 Tips to Enhance Micro Volunteering Initiatives
- Developing and running an effective project - Presentation
- Making the most of your project scope doc.
- Project Scope Template 1
- Project Scope Template 2
- Communication: Sharing Case Studies
- Ideas for creating a Volunteer E-Newsletter
- Newsletter for Volunteers example
- Volunteer newsletter example
- Promotional poster ideas
- Staff engagement leaflet
- Norfolk & Norwich University Hospitals NHS Foundation Trust - Volunteering Video
- Volunteers' Week Toolkit
- Health Hubs: A community-centred prevention initiative to address health inequalities
- Communication: National Deaf Children's Society Tips and Posters
- Helping out: Taking an inclusive approach to engaging older volunteers
- National Deaf Children’s Society
- NHS Workforce Disability Equality Standard - Guidance from the NHS
- Basic guidelines for people who commission Easy Read information
- Health Literacy How to guide
- Health Literacy Toolkit
- Diversity in UK volunteering - Report
- Inequalities insight report by Centre for Ageing Better - November 2024
- Loneliness in later life - Age UK report December 2024
- Inclusive Volunteering Toolkit
- Working with Autistic talent: Online training course for volunteer managers
- Discharge support risk assessment form
- General Risk Assessment Form
- Risk assessment templates
- Risk management policy and assurance framework
- Volunteer Individual Risk Assessment
- Young volunteer risk assessment
- Complaints procedure example
- Guidance and Resources for Check In and Chat Supervisors
- Guidance for departments welcoming new volunteers
- Guidance on solving volunteer problems
- Top Tips for Volunteer Supervisors - Valuing and Appreciating our Volunteers
- Volunteer Concerns, Issues and Complaints Procedure
- Working with volunteers – Managers agreement
- Volunteer Managers Toolkit
- Volunteer Application Form Example (Macmillan)
- Volunteer role description and person specification template
- Settle in Service: Volunteer Recruitment and Training Norfolk and Norwich
- Five top tips for supporting volunteers
- Guide to working with volunteers
- How to support volunteers guide
- Wellness Action Plan
- Helping in Hospitals - Toolkit
- Webinar | Green Initiatives: how volunteers are making an impact on well-being and sustainable practice in health and care
- What if everyone stopped volunteering?
- Webinar | Pushing the boundaries: Developing safe and innovative volunteer roles
- Webinar | Effective integration across place
- Webinar | Youth Volunteering: How attracting, supporting and motivating young people can help your volunteer service to thrive
- Roundtable discussion | Clinical volunteering: Exploring the unknown
- Webinar | How to weave volunteer support into Discharge Pathways
- Webinar | How place-based volunteer support can respond to health and social care priorities
- How volunteers are supporting the Armed Forces Covenant
- Webinar | “NHS Charities Together supporting young people to volunteer"
- Webinar | Volunteering in a mental health trust
- Roundtable discussion | Preparing for winter pressures: strengthening the links between hospital and community services through volunteering
- Roundtable | Flexibilities in volunteering
- Webinar | Helpforce's Master Class: "Unlocking the full potential of your volunteer service"
- Webinar | Volunteer Training Programme
- Webinar | Helpforce’s first year Back to Health Impact Report
- Webinar | Volunteer support for carers
- Webinar | National Ambulance Volunteering Strategy 2023-24
- King’s Fund Healthy Communities Together Programme
- Webinar | Building Healthier Communities: Volunteering at the Heart of Neighbourhood Care
- Webinar | Securing funding - how can I be creative in finding funding for my services?
- Webinar | Mealtime companions information session
- Webinar | Leading through uncertainty: creating a resilient and adaptable environment in times of change
- Webinar | How volunteers can support hospital discharge
- Webinar | How mealtime support volunteers make a difference
- Webinar | Youth volunteering programmes: how NHS initiatives are inspiring the next generation of healthcare professionals
- Webinar | Healthwatch: How volunteers can mobilise public involvement for your health and social care planning
- Presentation: Volunteering at North Tees & Hartlepool NHS Foundation Trust
- Volunteering Strategy 2021- 2024
- Volunteer Strategy 2023 - 2026
- Volunteer Innovators Programme: impactful volunteer roles in hospitals
- Volunteer Innovators Programme: summary report
- Roles and Responsibilities: Face-to Face Volunteer Induction Part 1
- Communication: Face-to Face Volunteer Induction Part 2
- Data Security: Face-to Face Volunteer Induction Part 3
- Conflict Resolution: Face-to Face Volunteer Induction Part 4
- Equality & Diversity: Face-to Face Volunteer Induction Part 5
- Safeguarding Adults: Face-to Face Volunteer Induction Part 6
- Safeguarding Children: Face-to Face Volunteer Induction Part 7
- Prevent: Face-to Face Volunteer Induction Part 8
- Mental Health: Face-to Face Volunteer Induction Part 9
- Health & Safety plus Infection Prevention and Control: Face-to Face Volunteer Induction Part 10
- Fire Safety: Face-to Face Volunteer Induction Part 11
- Local Orientation and Agreement Templates for Volunteers
- Free online training to help talk with people struggling with suicidal thoughts
- Induction of new volunteers checklist
- Mandatory Training Workbook
- Mandatory training multiple choice questionnaire
- Volunteer Handbook
- Webinar | Volunteer to Career: Career Components
News and stories
- News
- Alisha-Mae’s story
- Volunteering should be making a difference in the coming 10 years – and right now
- Triple HSJ Awards shortlist for Helpforce
- The workforce opportunity we're not talking about
- Helpforce and Chelsea and Westminster Hospital NHS Foundation Trust launch Digital Champion volunteering pilot
- Chetan's story
- Can volunteers help mental health patients return home with confidence?
- From refugee to sonographer: Ahmed’s journey of resilience and renewal
- Volunteer Cornwall appoints Helpforce to evaluate Volunteering for Health programme
- Volunteering’s impact on NHS staff: our submission to the 10-Year Health Plan
- Impact stories
- Blogs
- Volunteer to Career helps Ukrainian doctor rebuild her life
- Hospital charities invest in the future of volunteering through new £100k+ Helpforce partnership
- Leading NHS CEO says volunteers are a strategic priority
- Helpforce publishes 2025-26 Impact Report
- Volunteers with lived experience of mental health help patients feel seen and heard
- "The most valuable insight we heard wasn't about systems – it was about people"
- NHS England CEO’s clarion call for volunteering to be put at the heart of services
- Malcolm's journey with the Millbrook community hub
- Volunteer Drivers have changed Niccola’s life
- Cornwall’s response to Neighbourhood Health saves the NHS nearly £12 million and eases service pressure
- Q&A with Sara Miles: Leading the Helpforce Refugee Volunteer to Career Programme
- “Your organisation’s culture is your biggest risk management tool”
- Helpforce named winner at the 2026 HSJ Partnership Awards
- Shrewsbury mum’s traumatic pregnancy led to NHS volunteering – now she’s on her way to becoming a midwife
- Appeal to help Helpforce shine a spotlight on refugees working in the NHS
- Karen's story
- Is the NHS ready for clinical volunteers?
- How can we work together to maximise the impact of volunteer support in hospital discharge?
- Helpforce and PPL join forces to transform neighbourhood health
- Angela’s story
- Ray's story
- How volunteers can help to improve patient discharge
- Public sector leaders meet to ‘Reimagine Healthcare Volunteering’
- Kimara’s journey as a Discharge Response volunteer
- Helpforce appointed to evaluate Spark Somerset's Volunteering for Health Projects
- Supporting patients better and connecting with the community: why I’m thrilled to be part of Helpforce
- Helpforce calling for mass mobilisation of volunteers to support ailing NHS
- Claire Ashton – Hospital EDI Volunteer and Patient Discharge Driver
- 75 year-old Robert urges others to volunteer their expertise and time to help build and protect the NHS
- Celebrities join forces to support Helpforce’s latest campaign ‘Giving Back, Transforming Care’
- Ella Perrin: From teenage volunteer to future Physician Associate
- Proven power: 500+ evidenced outcomes reveal how volunteers transform healthcare
- Helpforce CEO shines a light on the impact healthcare volunteering on Time For Impact Podcast
- Freya Gilbertson: From teenage volunteer to paramedic – Giving Back and Transforming Care
- Angela Daulby – From Retirement to Rediscovering Purpose through Volunteering
- Helpforce launches a bold new three-year campaign – ‘Giving Back, Transforming Care’
- Helpforce publishes its 2024-25 Impact Report
- From IT CEO to ED Volunteer: How Dean's personal journey transforms patient care at Kingston Hospital
- Voluntary Sector Recognition in the NHS 10-Year Health Plan: An encouraging step forward
- “I just want to give back to the NHS that helped my mum”
- “The NHS saved my daughter from a life of pain – now I want to give back”
- Health volunteering programme inspired by Covid response hits ‘Million People Supported’ milestone
- How a refugee doctor from Ukraine rebuilt her medical career through volunteering
- Call to expand healthcare ‘Volunteer To Career’ scheme to aid stretched NHS workforce
- Mum of four finds purpose and connection as a community health volunteer
- Helpforce wins top UK health award
- Helpforce appoints top media relations expert as the charity’s new Head of Communications
- After a lifetime in nursing, 88-year-old Shelagh is still giving back to the NHS she loves
- NHS and VCSE leaders meet to unlock the power of volunteering
- How a design sculptor found patience through volunteering
- Meet our new Chief Executive: Amerjit Chohan
- How a bereaved engineer found purpose in volunteering
- From Volunteer to Mental Health Practitioner: Katie's Journey
- Welcome to our new trustees
- Suzie's journey: From pregnancy stroke survivor to NHS volunteer
- £870k National Lottery funding awarded to Helpforce to support up to 200,000 people
- Sir Tom retires as our Chair: We celebrate his vision and how far Helpforce has come
- Finding connection: Madeleine’s story
- Finding purpose again: How community support transformed one woman's life
- Helpforce partner awarded funding to deliver Falls Prevention Volunteering service in GP practices and care homes
- A lifeline in Cornwall: Sandy’s story
- Helpforce welcomes new funding for volunteering
- Helpforce welcomes three new trustees
- Covid was the turning point for Lynn Jenkins
- Brighton hospital helper aims to inspire NHS volunteering
- Thousands of refugee health professionals held back from NHS role as staffing shortages continue
- Liverpool student nurse backs ‘Volunteer To Career’ scheme
- Volunteers save hundreds of hospital appointments by helping patients avoid missed scans
- We’re working with Worcestershire Acute Hospitals NHS Trust to help patients get home as soon as possible
- Chester hospital artist backs ‘Volunteer to Career’ scheme aiding stretched NHS workforce
- Cambridgeshire dad backs ‘Volunteer to Career’ scheme – aiding stretched NHS workforce
- Military wife backs ‘Volunteer to Career’ scheme aiding stretched NHS workforce
- Senior Nigerian nurse backs ‘Volunteer to Career’ scheme aiding stretched NHS workforce
- Cambridgeshire mum backs ‘Volunteer To Career’ scheme – aiding stretched NHS workforce
- Bath graduate backs ‘Volunteer to Career’ scheme aiding stretched NHS workforce
- Former roofer backs ‘Volunteer To Career’ scheme aiding stretched NHS workforce
- Bradford mum backs ‘Volunteer to Career’ scheme aiding stretched NHS workforce
- St Oswald's Hospice sharing reflections on running the Helpforce Volunteer to Career programme
- NHS volunteers are being ‘supercharged’ by AI to help reduce the waitlist backlog
- How Volunteer to Career has put Matt on a path to becoming a paramedic
- How the Helpforce Volunteer to Career programme boosts recruitment and retention at Cheshire & Wirral Partnership NHS Foundation Trust
- How Friends of Moorfields turbocharged their volunteer service with Volunteer to Career
- “I would have been lost without support from Helpforce Network”
- Finding purpose again: How community support transformed one woman's life
- How Helpforce helped Barts Health NHS Trust expand their volunteer service
- Kingston Hospital Volunteering Service – a continuing partnership and successful business case
- YouGov poll showing appetite for volunteering among young adults
Our impact
- Improved health and wellbeing
- Increased connection to community
- Increased connection to nature
- Improved staff productivity
- Evidenced outcomes
- Projects
- Improved quality of end of life care
- Satisfaction with their volunteering role
- Increased skills, confidence and sense of purpose
- Increased post incident support
- Confidence that time spent volunteering is of benefit to staff, patients, and the organisation they volunteer for
- Improved patient mood
- Reduced patient anxiety
- Volunteers feel well supported in their role
- Volunteers support staff to deliver good quality care
- Improved hydration
- Staff are satisfied with the support they receive from volunteers
- Increased feeling of safety
- Reduced patient loneliness
- Improved volunteer wellbeing
- Satisfaction with the support received
- Increased social connections
- Increased likelihood of being discharged to usual place of residence
- Increased support to access hospital services
- Reduced patient anxiety
- Develop new skills and knowledge
- Improved leg strength and endurance
- Good integration of staff and volunteers
- Increased sense of achievement
- Reduced patient loneliness
- Volunteers feel valued
- Cost efficiencies compared to outsourcing transportation
- Improved patient mood
- Volunteers feel safe and supported
- Increased likelihood of patients recommending hospital
- Best prepared for their appointments, removing barriers to / increasing confidence in accessing care
- Reduced patient anxiety
- Volunteers are satisfied with their roles
- More informed about their care
- Confidence that their issues and concerns are addressed through having any clinical concerns escalated
- Increased access and utilisation of community services by patients
- Improved patient mood
- Increased functional fitness
- Improved patient centred care
- Improved skills, confidence and sense of purpose
- Improved staff wellbeing & morale
- Volunteers feel well supported in their role
- Improved confidence in physical abilities
- Improvement in overall health and well-being of patients
- Improved staff productivity
- Confidence that time spent volunteering is of benefit to patients and the organisation they volunteer for
- Increased confidence and skills of volunteers
- Reduced additional expenditure
- Satisfaction with their volunteering role
- Improved volunteer sense of satisfaction and meaningfulness in the daily lives
- Potential to build NHS workforce capacity
- Reduction in Did Not Attend (DNA) rates
- Reduced ambulance call outs
- Positive impact on those at risk of health inequalities
- Reduced length of stay
- Improved volunteer wellbeing
- Reduced Emergency Department conveyance
- Productivity gains through volunteer support
- Paramedic staff time saved
- More informed about their care
- Improved staff productivity
- Reduced ambulance response times for patients
- Reduced demand on therapy services
- Best prepared for their appointments, removing barriers to / increasing confidence in accessing care
- Faster discharge
- Volunteers feel well supported in their role
- Reduced ambulance response times
- Improved skills, confidence and sense of purpose
- Return on investment and productivity gains
- Improved staff productivity
- Emerging evidence of a reduction in Did Not Attend (DNA) rates
- Confidence that time spent volunteering is of benefit to patients and the organisation they volunteer for
- Improved patient wellbeing
- Satisfaction with their volunteering role
- Reduced patient loneliness
- Improved links to local support services
- Improved confidence in care
- Development of new skills and exposure to new experiences
- Increased patient confidence
- Improved staff morale and motivation
- Improved patient experience
- Improved nutrition
- Increased sense of purpose
- Staff having opportunities to volunteer provides a sense of pride and fulfilment
- Improved hydration
- Improved patient wellbeing
- Increased interest in health or care career
- Staff have a positive volunteering experience
- Satisfaction with volunteering roles
- Feel well supported in undertaking their volunteering role
- Improved staff productivity
- Improved staff wellbeing and morale
- Confidence that time spent volunteering is of benefit to staff, patients, and the organisation they volunteer for
- Confidence that time spent volunteering is of benefit to staff and the organisation they volunteer for
- Improved skills, confidence, sense of purpose and social connections
- Improved emotional wellbeing
- Time spent volunteering benefits NHS staff
- Improved social connectedness and wellbeing
- Staff are satisfied with the support they receive from volunteers
- Volunteering initiative contributes to Trust delivering their strategic values
- Representation of the patient voice in organisational decision making
- Improved confidence in managing health
- Staff believe that volunteers are having a positive impact on their working lives
- Staff believe that their organisation is taking positive steps to support their wellbeing
- Improved knowledge of and confidence in accessing care and support
- Representation of the patient voice in Trust strategy
- Felt informed and supported to move forwards in a personalised way
- Improved staff wellbeing
- Volunteers support staff in their work
- Satisfied with and happy in their role
- Increased ability to give back to local community
- Satisfaction with the support received
- Perceived reduction in need to approach healthcare providers for support
- Improved emotional wellbeing
- Increased sense of purpose
- Reduced feelings of loneliness/ social isolation
- Perceived reduction in need to approach friends or family for support
- Develop new skills and knowledge
- Satisfied with their volunteer support experience
- Improved patient experience
- Positive involvement in meaningful activities
- Improved confidence and sense of purpose
- Increased social connections
- Develop new skills
- Confidence that time spent volunteering is of benefit to patients, staff and the organisation
- Feel well supported in undertaking their role
- Satisfied with and happy in their role
- Improved emotional wellbeing
- Reduced feelings of loneliness/ social isolation
- Satisfied with their volunteer support experience
- Improved patient experience and quality of care
- Good integration of staff and volunteers
- Improved staff wellbeing & morale
- Improved staff wellbeing and morale
- Improved staff productivity
- Staff are satisfied with the support they received from volunteers
- Satisfied with and happy in their role
- Feel well supported in undertaking their role
- Confidence that time spent volunteering is of benefit to patients, staff and the organisation
- Develop new skills
- Improved confidence and sense of purpose
- Improved hospital experience
- Productivity gains through volunteer support
- Conversion of volunteers into paid employment or further education/training within health and care organisations.
- Improved staff productivity
- Corporate change in behaviour - senior leadership buy in and investment in volunteering.
- Improved staff morale
- Corporate change behaviour - increased recognition of volunteering on the HR strategy as part of the future workforce.
- Investment in volunteer skills and interests that improve employability.
- Increased sense of purpose
- Increased interest in a health care career.
- Increased social connections
- Confidence that time spent volunteering is of benefit to staff, patients, and the organisation they volunteer for
- Improved patient experience
- Improved confidence and sense of purpose
- Staff are satisfied with the support they received from volunteers
- Volunteers support staff to deliver good quality care
- Improved staff productivity
- Improved staff wellbeing and morale
- Productivity gains through volunteer support
- Satisfied with and happy in their role
- Cost efficiencies compared to outsourcing transportation
- Reduced anxiety about getting home from hospital
- Satisfied with their volunteer support experience
- Staff are satisfied with the support they receive from volunteers
- Improved confidence and sense of purpose
- Develop new skills that supports their personal and professional development
- Feel well supported in undertaking their volunteering role
- Confidence that time spent volunteering is of benefit to staff, patients, and the organisation they volunteer for
- Satisfied with and happy in their role
- Increased feelings of stability
- Satisfied with their volunteer to career pathway experience.
- Evidence of a reduction in Did Not Attend (DNA) rates for DEXA
- Evidence of a reduction in Did Not Attend (DNA) rates for General Ultrasound
- Confidence that time spent volunteering is of benefit to patients, and the organisation they volunteer for
- Satisfied with and happy in their role
- Improved access to further information and support provided by community partners
- Increased sense of purpose
- Best prepared for their appointments, removing barriers to / increasing confidence in accessing care
- Cost avoidance compared to no calls
- Confidence that time spent volunteering is of benefit to staff, patients, and the organisation they volunteer for
- Patients felt supported to connect with family/carers during their hospital stay
- Improved patient mood
- Improved hospital experience
- Satisfied with their volunteer support experience
- Volunteers support staff to deliver good quality care
- Volunteers improved staff wellbeing and morale
- Improved staff productivity
- Satisfied with their volunteer support experience
- Good integration of staff and volunteers
- Increased confidence and sense of purpose
- Develop new skills
- Confidence that time spent volunteering is of benefit to staff, patients, and the organisation they volunteer for
- Satisfaction with their volunteering role
- Improved patient mood
- Volunteers are satisfied with and happy in their role
- Confidence that time spent volunteering is of benefit to staff, patients, and the organisation they volunteer for
- Volunteers feel an improved sense of purpose
- Volunteers feel well supported in their role
- Productivity gains through volunteer support
- Emerging evidence of a reduction in Did Not Attend (DNA) rates for Maternity and Complex Pregnancy
- Emerging evidence of a reduction in Did Not Attend (DNA) rates for Physiotherapy
- Emerging evidence of a reduction in Did Not Attend (DNA) rates for ENT
- Staff are satisfied with the support they receive from volunteers
- Staff are satisfied with the support they receive from volunteers
- Improved working lives of staff
- Satisfied with their volunteer support experience
- Patients feel supported to participate in groups
- Improved patient mood
- Increased sense of purpose
- Increased social connections
- Volunteers feel well supported in their role
- Satisfaction with volunteering role
- Increased physical activity
- Satisfaction with the support received
- Increased patient confidence
- Improved social wellbeing
- Improved confidence in managing health
- Satisfaction with volunteering role
- Confidence that time spent volunteering is of benefit to staff, patients, and the organisation they volunteer for
- Improved working lives of staff
- Staff are satisfied with the support they receive from volunteers
- Improved hospital experience
- Satisfied with their volunteer support experience
- Improved patient mood
- Productivity gains through volunteer support
- Supported to improve physical health and diet
- Improved financial wellbeing
- Improved emotional wellbeing
- Likely to recommend the service to others
- Reduced feelings of loneliness / social isolation
- Improved emotional wellbeing
- Improved hospital experience
- Improved wellbeing
- Improved hospital experience
- Improved staff productivity
- Increased skills, confidence and sense of purpose
- Satisfaction with volunteering role
- Volunteers feel well supported in their role
- Staff are satisfied with the support they receive from volunteers
- Increased functional fitness
- Increased functional fitness for care home residents
- Improvement in overall health and well-being of patients
- Improved confidence in physical abilities
- Reduced patient loneliness
- Improved patient mood
- Satisfaction with the support received
- Staff are satisfied with the support they receive from volunteers
- Improved working lives of staff
- Volunteers support staff to deliver good quality care
- Confidence that time spent volunteering is of benefit to staff, patients, and the organisation they volunteer for
- Increased skills, confidence and sense of purpose
- Satisfaction with their volunteering role
- Volunteers feel well supported in their role
- Feel well supported and happy in their role
- Confidence that time spent volunteering is of benefit to staff and service users
- Increased confidence and sense of purpose
- Increased connection to community
- Perceived reduction in need to approach friends or family for support
- Satisfaction with the support received
- Perceived reduction in need to approach healthcare providers for support
- Development of skills
- Improved health and wellbeing
- Increased access to resources and support
- Improved social connectedness
- Increased connection to community
- Improved links to local support services
- Increased patient confidence
- Emerging evidence of a reduction in readmission rates
- Volunteers support staff to deliver good quality care
- Improved family/carer hospital experience
- Improved wellbeing
- Improved hospital experience
- Improved wellbeing
- Improved emotional wellbeing
- Improved skills and employability
- Strong likelihood of family/carers recommending the volunteer service
- Satisfaction with the support received
- Staff are satisfied with the support they receive from volunteers
- Increased confidence and sense of purpose
- Satisfaction with their volunteering role
- Volunteers feel well supported in their role
- Improved patient wellbeing
- Stronger patient positivity towards the Trust providing their care
- Improved person centred care
- Patient wellbeing increases as they spend more time with a volunteer
- Increased skills, confidence and sense of purpose
- Volunteers feel well supported in their role
- Satisfaction with their volunteering role
- Satisfaction with their experience
- Perceived reduction in need to approach friends or family for support
- Perceived reduction in need to approach healthcare providers for support
- Increased feelings of stability
- Development of skills
- Improved social connectedness
- Cornwall Community Hubs (Cornwall VSF, in partnership with Volunteer Cornwall and Cornwall ICB)
- Community Hub Evaluation (Holme Farm, Surrey)
- Response Volunteers (University Hospitals Coventry and Warwickshire NHS Trust)
- Discharge Response Volunteers (Worcestershire Acute Hospitals NHS Trust)
- Discharge Support Service (Kingston Hospital NHS Foundation Trust)
- Waiting well calls (North West London ICB - Hillingdon)
- Volunteering for Health (Volunteer Cornwall)
- Volunteering for Health (Spark Somerset)
- Discharge support volunteers (West London NHS Trust)
- The Peninsula Trust Hub Evaluation (Cornwall & Isles of Scilly ICB)
- CN4C The Elms Hub Evaluation (Cornwall & Isles of Scilly ICB)
- Waiting well calls (North West London ICB - Brent)
- Cost avoidance compared to no calls
- Community Centre Evaluation (The Lighthouse, Surrey)
- Best prepared for their appointments, removing barriers to / increasing confidence in accessing care
- Discharge Drivers (Shrewsbury and Telford Hospital NHS Trust)
- Evidence of a reduction in Did Not Attend (DNA) rates for General Ultrasound
- Diagnostic Service Call Volunteers (Norfolk and Waveney Health and Care Partnership)
- Evidence of a reduction in Did Not Attend (DNA) rates for CT
- Community Exercise Volunteers - Falls prevention (Kingston Hospital NHS Foundation Trust)
- Volunteer to Career for Refugees (Rayne Foundation)
- Volunteer to Career Programme (NHS England)
- Volunteer Drivers (North Tees and Hartlepool NHS Foundation Trust)
- Extension of Falls prevention - Community Rehabilitation Volunteers (Kingston Hospital NHS Foundation Trust)
- Hand-Holding Volunteers (Moorfields Eye Hospital)
- Ward Support Volunteers (Derbyshire Community Health Services NHS Foundation Trust)
- Integrated Care Pathway - Back to Health (George Eliot Hospital NHS Trust)
- MSK exercise class support volunteer (Hounslow and Richmond Community Healthcare NHS Trust)
- Emergency Department Volunteers (Kingston Hospital NHS Foundation Trust)
- Volunteer contact centre (Foundation Group - George Eliot Hospital NHS Trust)
- Waiting well calls (Foundation Group - Worcestershire Acute Hospitals NHS Trust)
- Well Together Service (Bradford District Care NHS Foundation Trust)
- Community Fridge (Hale Community Centre)
- Cornwall Foundation Research Report - Placing the voluntary sector at the heart of Cornwall's channel shift ambitions.
- Maternity Base Bay Volunteers (Liverpool Women's NHS Foundation Trust)
- 24 Hours to Make a Difference (Northern Care Alliance)
- Complementary Therapies (Northern Care Alliance)
- Memory Clinic Waiting Well Volunteer (Bradford District Care NHS Foundation Trust)
- Mental health volunteers (Aneurin Bevan University Health Board)
- Hospice Volunteer to Career Programme
