Privacy Policy


Helpforce is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us and any third parties. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

Information we may collect from you:

When you sign up through our website, we will collect and process personal information about you such as your name, address, email address and other contact information. Our personal data collection is strictly limited to these categories. Our partners in the NHS may also collect simple health data on individuals but only with explicit consent.

Uses made of the information:

We will process any of your personal data, in accordance with our obligations under applicable data protection laws and regulations, for the following reasons: to provide you with the services you have requested; to comply with applicable laws and regulations; for administrative purposes; to assess enquiries; and to provide you with information about us and our services. If, at any time, you do not wish to receive further information about us and our services, contact us at [email protected]

How long we keep your information:

We will retain the personal data processed by us in a live environment for 1 year for the purpose(s) for which it was collected.

In addition, personal data may be securely archived with restricted access and other appropriate safeguards where there is a need to continue to retain it.

Disclosure of your information:

We will disclose your personal information to relevant NHS Trusts and the Royal Volunteer Service as appropriate to fulfil your volunteering request. You will be contacted by these Trusts or Helpforce to partake in your volunteering activities.

Your rights:

You have the right to receive the information contained in this policy and our data collection forms about the way we process your personal data.

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at [email protected]

You have the right to know that we are processing your personal data and, in most circumstances, to have a copy of the personal data of yours that we hold. You can also ask for certain other details such as what purpose we process your data for and how long we hold it. In certain circumstances you may request that we erase your personal data held by us.

You have the right to request that we correct inaccurate data or complete incomplete data that we hold on you.


Questions, comments and requests regarding this privacy policy should be addressed to [email protected]