Stage 1 Review
Project Ward Support Volunteers (Derbyshire Community Health Services NHS Foundation Trust) By Michelle Fisher
- Title Ward Support Volunteers (Derbyshire Community Health Services NHS Foundation Trust)
- Setting Hospital
- Objective Enhance patient experience at our community hospitals, improve well being of patients and staff
Beneficiaries
-
Families & Carers
Reassurance loved one is having meaningful social interactions
-
Staff
Time, as volunteers interacting with patients. Improve staff wellbeing and reduce stress. Satisfaction that their patients are happy
-
Volunteers
Learn new skills. Increase confidence. Work as a team with a shared goal of patients having a great experience. Great insight into the NHS. High level of satisfaction
-
Organisation
Investing time in volunteers - new skills, training, mentoring. Patients receive a happy meaningful experience. Staff wellbeing and stress reduced as patients are being well looked after and interacted with
Audiences
-
Senior Leadership
Evidence that volunteers are enhancing patient experience. Evidence that volunteers are learning new skills and becoming more confident. Evidence that staff are happy having volunteers supporting and if having volunteers has reduced time pressures and work stress
-
Staff
Evidence that volunteers are enhancing patient experience. Evidence that volunteers are learning new skills and becoming more confident. Evidence that staff are happy having volunteers supporting and if having volunteers has reduced time pressures and work stress
-
Families / carers
Evidence that volunteers are enhancing patient experience. Evidence that volunteers are learning new skills and becoming more confident. Evidence that staff are happy having volunteers supporting and if having volunteers has reduced time pressures and work stress
-
Patients / service users
The evaluation is expected to demonstrate to patients that volunteers are contributing to the delivery of high quality care
-
Volunteers
Evidence that they as volunteers are enhancing patient experience - Satisfaction they are helping patients. Evidence that staff are happy having volunteers supporting and if having volunteers has reduced time pressures and work stress for them - Satisfaction in helping improve staff morale and wellbeing
-
Public
Evidence that volunteers do enhance patient experience. Evidence that volunteers do learn new skills and become more confident. Evidence that volunteers have reduced time pressures on staff and work stress
Review Design
Project Ward Support Volunteers (Derbyshire Community Health Services NHS Foundation Trust) By Michelle Fisher
Outcome model
Data model
Data Collection Dashboard
Project Ward Support Volunteers (Derbyshire Community Health Services NHS Foundation Trust) By Michelle Fisher
This project has now completed. Please navigate to the 'Evaluate' stage.
Incidents reported
We saw a peak of incidents during August 2021. The majority of incidents involved verbal abuse against staff.
Additional findings from incident data
-
52% of incidents occurred within the Trauma speciality
-
11 incidents resulted in harm to staff members, resulting in observation or minor treatment
-
1 incident involved the use of a weapon
-
The majority of incidents occurred on ward 12D (53%)
Latest version of data collection plan
Evaluation Dashboard
Project Ward Support Volunteers (Derbyshire Community Health Services NHS Foundation Trust) By Michelle Fisher
Evaluation findings - September 2024
Since October 2022, ward support volunteers have been supporting patients and staff at multiple hospitals in the Derbyshire Community Health Services NHS Foundation Trust. The primary objective of this initiative is to enhance the overall experience of patients and their families, while also offering support to staff members.
