Stage 1 Review
Project Volunteering for Health (Volunteer Cornwall) By Nikki Fojan
- Title Volunteering for Health (Volunteer Cornwall)
- Setting Community
- Objective Establish a strong partnership agreement focusing on health and care volunteering with clear terms of reference. Develop a cross sectoral induction training package that is required for all Volunteering for Health activities and training for services that work with volunteers and the VCSE sector.Creation of a system-wide volunteer passport enabling a personalised approach to supporting volunteers to move across sectors and activities.
Beneficiaries
-
Service User
Improved wellbeing and patient experience
-
Staff
Knowledge of, confidence in and use of VCSE services
-
Volunteers
Improved knowledge, sense of purpose, wellbeing, and experience
-
Organisation
Trusts: Reduced discharge delays, improved patient satisfaction, integration of volunteering into hospital strategy / agenda, increased referrals into voluntary sector
Local organisations: Increased connections with and between organisations, as well as levels of support they receive, and perceptions of the difference made to the community
Audiences
-
Donor / funder
Make the case for future investment to continue the programme
Review Design
Project Volunteering for Health (Volunteer Cornwall) By Nikki Fojan
Outcome model
Data model
Data Collection Dashboard
Project Volunteering for Health (Volunteer Cornwall) By Nikki Fojan
Before the volunteer service began...
Based on the average improvements of each
87
incidents were reported between January and November 2021
test
45%
of these incidents involved verbal abuse against staff
32%
of these incidents involved physical abuse against staff
Incidents reported
We saw a peak of incidents during August 2021. The majority of incidents involved verbal abuse against staff.
Additional findings from incident data
-
52% of incidents occurred within the Trauma speciality
-
11 incidents resulted in harm to staff members, resulting in observation or minor treatment
-
1 incident involved the use of a weapon
-
The majority of incidents occurred on ward 12D (53%)
Latest version of data collection plan
Evaluation Dashboard
Project Volunteering for Health (Volunteer Cornwall) By Nikki Fojan
An evaluation of the Trauma Ward volunteer role was undertaken in September 2022
19%
increase in staff members who felt patient experience was acceptable
90% after the volunteering intervention, compared with 71% prior to the intervention (n=73, 31 pre and 42 post).
88%
of staff members feel volunteers have a positive impact on patient experience
(n=41)
85%
of staff members agree volunteers improve the quality of care/service provided to patients
(n=41)
83%
of staff members agree that volunteers improve the working lives of staff
(n=41)
71%
of staff members agree that volunteer support helps them to feel less stressed
(n=41)
Since the volunteers have been on the wards, a significant decrease was recorded in the overall number of incidents reported. This may indicate the
project has been successful in evidencing the primary objective of this project which was reducing the incidents. However, with the changing landscape of
the NHS in light of the COVID-19 pandemic it is difficult to determine if this is a direct result of volunteers, or if there were other factors at play.
Indeed, staff perceptions of violent or aggressive incidents has not improved throughout the programme and some staff doubted the impact of volunteer
support on number and severity of incidents. However, staff felt there were many benefits of having volunteer support - such as freeing up their time to
focus on clinical tasks - and overall levels of role satisfaction had improved following the programme
The programme has plans to expand it’s offer, with plans for volunteers to undertake manual handling training so that they are able to escort
patients for walks or outside. This may have further positive impacts on likelihood of incidents which could be evaluated at a later date.
