Stage 1 Review
Project Volunteer to Career for Refugees (Rayne Foundation) By Sibel Atlas
- Title Volunteer to Career for Refugees (Rayne Foundation)
- Setting Hospital
- Objective The Refugee Volunteer to Career Programme is an 18-month national programme supported by funding from Rayne Foundation Charitable Trust. The overall aim of the programme is to better understand the best way to recruit and induct Refugee volunteers and support them through the process. To achieve this, we are working with 3 Partners or more on individual programmes to support a total of 60 Refugees through the Helpforce Volunteer to Career Programme (VtC). We will adapt the existing VtC model to take account of the specific needs of Refugees.
Beneficiaries
-
Staff
Positively impact on their working lives as well as the quality of care provided to patients/service users
-
Volunteers
Provided with a flexible approach to gain insight into healthcare in the UK, whilst building confidence and transferable skills
-
Organisation
Organisations successfully recruit, induct and support Refugee volunteers to complete the Volunteer to Career programme
Audiences
-
Senior Leadership
Senior leadership within the participating organisations to increase strategic buy-in to and support sustainment of volunteering programme.
-
Donor / funder
To evidence the success of the programme in meeting agreed KPIs
-
Other health and care organisations
As proof of concept and insight gathering to inform other organisations which may wish to develop an Refugee VtC programme in future
Review Design
Project Volunteer to Career for Refugees (Rayne Foundation) By Sibel Atlas
Outcome model
Data model
Data Collection Dashboard
Project Volunteer to Career for Refugees (Rayne Foundation) By Sibel Atlas
Before the volunteer service began...
Based on the average improvements of each
87
incidents were reported between January and November 2021
test
45%
of these incidents involved verbal abuse against staff
32%
of these incidents involved physical abuse against staff
Incidents reported
We saw a peak of incidents during August 2021. The majority of incidents involved verbal abuse against staff.
Additional findings from incident data
-
52% of incidents occurred within the Trauma speciality
-
11 incidents resulted in harm to staff members, resulting in observation or minor treatment
-
1 incident involved the use of a weapon
-
The majority of incidents occurred on ward 12D (53%)
Latest version of data collection plan
Evaluation Dashboard
Project Volunteer to Career for Refugees (Rayne Foundation) By Sibel Atlas
An evaluation of the Trauma Ward volunteer role was undertaken in September 2022
19%
increase in staff members who felt patient experience was acceptable
90% after the volunteering intervention, compared with 71% prior to the intervention (n=73, 31 pre and 42 post).
88%
of staff members feel volunteers have a positive impact on patient experience
(n=41)
85%
of staff members agree volunteers improve the quality of care/service provided to patients
(n=41)
83%
of staff members agree that volunteers improve the working lives of staff
(n=41)
71%
of staff members agree that volunteer support helps them to feel less stressed
(n=41)
Since the volunteers have been on the wards, a significant decrease was recorded in the overall number of incidents reported. This may indicate the
project has been successful in evidencing the primary objective of this project which was reducing the incidents. However, with the changing landscape of
the NHS in light of the COVID-19 pandemic it is difficult to determine if this is a direct result of volunteers, or if there were other factors at play.
Indeed, staff perceptions of violent or aggressive incidents has not improved throughout the programme and some staff doubted the impact of volunteer
support on number and severity of incidents. However, staff felt there were many benefits of having volunteer support - such as freeing up their time to
focus on clinical tasks - and overall levels of role satisfaction had improved following the programme
The programme has plans to expand it’s offer, with plans for volunteers to undertake manual handling training so that they are able to escort
patients for walks or outside. This may have further positive impacts on likelihood of incidents which could be evaluated at a later date.
