Stage 1 Review
Project Response Volunteers (University Hospitals Coventry and Warwickshire NHS Trust) By Kristine Davies
- Title Response Volunteers (University Hospitals Coventry and Warwickshire NHS Trust)
- Setting Hospital
- Objective Reduce pressures on the hospital and to help improve patient flow
Beneficiaries
-
Service User
Reduce waiting time to being discharged
-
Families & Carers
Reduce waiting for their loved ones to be discharged
-
Staff
Free up time to carry out clinical tasks
-
Volunteers
Improve their well-being
-
Organisation
Improve patient flow and reduce pressures on hospital, improve patient/staff satisfaction
Audiences
-
Senior Leadership
Prove value of service and volunteers
-
Staff
Prove value of volunteers and how they can support their service
-
Patients / service users
Improve patient experience
-
Volunteers
Demonstrate the impact volunteers are having on the services they are providing
Review Design
Project Response Volunteers (University Hospitals Coventry and Warwickshire NHS Trust) By Kristine Davies
Outcome model
Data model
Data Collection Dashboard
Project Response Volunteers (University Hospitals Coventry and Warwickshire NHS Trust) By Kristine Davies
This project has now completed. Please navigate to the 'Evaluate' stage.
Evaluation Dashboard
Project Response Volunteers (University Hospitals Coventry and Warwickshire NHS Trust) By Kristine Davies
With the support of Helpforce, the Response Volunteer (RV) service at University Hospitals Coventry & Warwickshire (UHCW) was launched in December 2022, at the University Hospital site. The volunteers are trained to respond to tasks in real-time and have the fluidity to move around and adapt what they do in line with the daily requirements of the Trust. The role initially involved staff members calling or bleeping volunteers to indicate support was required, but has now moved towards a model where volunteers ‘sweep’ the hospital to seek out tasks that they can support with.
Helpforce provided programme management support to UHCW to set up, scale and maintain the service, as well as evaluation support with ongoing monitoring of activity to help facilitate continuous improvement. The below report is an overview of all of the activity which has taken place across just over two years, from December 2022 to the end of December 2024.
