Stage 1 Review
Project Memory Clinic Waiting Well Volunteer (Bradford District Care NHS Foundation Trust) By Rachel Jones
- Title Memory Clinic Waiting Well Volunteer (Bradford District Care NHS Foundation Trust)
- Setting Hospital
- Objective To keep in contact with patients waiting for their memory assessment, with the aim of keeping them informed, making sure they are well prepared and signposting to local organisations who can offer interim support.
Beneficiaries
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Volunteers
As a result of taking on the role, volunteers should be provided with training and experience that will help them to develop new skills, build their confidence and ultimately lead to a positive volunteering experience.
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Organisation
Patients being well supported while waiting for assessment.
Audiences
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Senior Leadership
To increase buy in to volunteering services, and potentially further investment.
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Staff
If calls are being made for a particular department or team within your organisation, those teams may be interested to see the impact the calls are having on their patients and may help to sell the service into other departments when scaling.
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Volunteers
To hear about the difference their support is making to the people they help.
Review Design
Project Memory Clinic Waiting Well Volunteer (Bradford District Care NHS Foundation Trust) By Rachel Jones
Outcome model
Data model
Data Collection Dashboard
Project Memory Clinic Waiting Well Volunteer (Bradford District Care NHS Foundation Trust) By Rachel Jones
This project has now completed. Please navigate to the 'Evaluate' stage.
Evaluation Dashboard
Project Memory Clinic Waiting Well Volunteer (Bradford District Care NHS Foundation Trust) By Rachel Jones
Evaluation findings - March 2026
Volunteers at Bradford District Care NHS Foundation Trust (BDCFT) made calls to patients who were on the waiting list with the Memory Assessment Team. The objective of the volunteer role was to check-in with patients waiting for their memory assessment, with the aim of keeping them informed, making sure they are well prepared for their appointment, and signposting to local organisations who can offer interim support.
Helpforce Insight and Impact team partnered with BDCFT to evaluate the Waiting Well volunteer role that was delivered between May 2025 - February 2026 . The following report details the findings from that evaluation.
