Stage 1 Review
Project Maternity Base Bay Volunteers (Liverpool Women's NHS Foundation Trust) By Sibel Atlas
- Title Maternity Base Bay Volunteers (Liverpool Women's NHS Foundation Trust)
- Setting Hospital
- Objective To improve patient experience in maternity base bay
Beneficiaries
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Families & Carers
Improved family/carer experience
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Staff
Staff members to see the positive impact volunteers having
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Volunteers
Volunteers to feel satisfied with their roles
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Organisation
Organisation to see volunteers are deployed in roles that deliver positive impact
Audiences
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Senior Leadership
The positive impact volunteers are having to be demonstrated to senior leadership to increase their buy in
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Staff
To increase staff buy in to volunteering
Review Design
Project Maternity Base Bay Volunteers (Liverpool Women's NHS Foundation Trust) By Sibel Atlas
Outcome model
Data model
Data Collection Dashboard
Project Maternity Base Bay Volunteers (Liverpool Women's NHS Foundation Trust) By Sibel Atlas
This project has now completed. Please navigate to the 'Evaluate' stage.
Incidents reported
We saw a peak of incidents during August 2021. The majority of incidents involved verbal abuse against staff.
Additional findings from incident data
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52% of incidents occurred within the Trauma speciality
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11 incidents resulted in harm to staff members, resulting in observation or minor treatment
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1 incident involved the use of a weapon
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The majority of incidents occurred on ward 12D (53%)
Latest version of data collection plan
Evaluation Dashboard
Project Maternity Base Bay Volunteers (Liverpool Women's NHS Foundation Trust) By Sibel Atlas
Evaluation findings - June 2024
Liverpool Women's NHS Foundation Trust has been delivering established volunteer support on the maternity inpatient ward since 2002. More recently, a new Maternity Base Bay Volunteer role was introduced in June 2023. The service involves volunteers providing support to patients and staff of the bays within the Maternity Base inpatient ward, including providing refreshments, company, running errands and answering bell calls. Volunteers support staff by undertaking housekeeping, restocking activities, orienting patients to the ward and escorting patients to clinic.
