Stage 1 Review
Project Hand-Holding Volunteers (Moorfields Eye Hospital) By Natalia Tomashpolskaya
- Title Hand-Holding Volunteers (Moorfields Eye Hospital)
- Setting Hospital
- Objective To alleviate anxiety in patients undergoing eye procedures under local anaesthetics
Beneficiaries
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Service User
Reduced anxiety. Improved patient experience
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Staff
Positive experience working alongside volunteers
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Volunteers
Development of skills. Feel like they are making a difference
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Organisation
Improved patient perception of the organisation and care provided
Audiences
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Senior Leadership
To see the difference that the programme is making to patients, volunteers and the organisation
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Staff
To increase buy-in to the programme if it gets rolled out across network sites
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Volunteers
To see the impact of their voluntary work
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Other eye hospitals / departments
To encourage take-up of this volunteering model, e.g. through presentations at conferences
Review Design
Project Hand-Holding Volunteers (Moorfields Eye Hospital) By Natalia Tomashpolskaya
Outcome model
Data model
Data Collection Dashboard
Project Hand-Holding Volunteers (Moorfields Eye Hospital) By Natalia Tomashpolskaya
This project has now completed. Please navigate to the 'Evaluate' stage.
Evaluation Dashboard
Project Hand-Holding Volunteers (Moorfields Eye Hospital) By Natalia Tomashpolskaya
Evaluation findings - October 2024
Eye surgery is usually undertaken using local anaesthetic and can be uncomfortable for patients and make them feel anxious. Moorfields Eye Hospital NHS Foundation Trust uses volunteers in a ‘handholding’ role to provide comfort and support to patients undergoing operations. This role was introduced in 2018, and there are currently 56 trained volunteers providing the service, 28 at the main City Road hospital site and 28 at network sites.
Previous reporting on this role focussed on the patients' experience with the volunteers. This evaluation builds on legacy reporting and includes patient feedback up to the end of September 2024 alongside feedback gained from volunteers in 2024 on their perceptions of the role.
