Stage 1 Review
Project Emergency Department Volunteers (Kingston Hospital NHS Foundation Trust) By Laura Shalev-Greene
- Title Emergency Department Volunteers (Kingston Hospital NHS Foundation Trust)
- Setting Hospital
- Objective To provide support to staff and help to improve the experience of patients and their families. Giving opportunities for volunteers to develop their skills.
Beneficiaries
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Families & Carers
Reduce the stress of a visit to ED and improve communication
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Staff
More time available for clinical roles and own wellbeing
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Volunteers
Feel they have made a difference to patients & the hospital. Allowing further opportunities for development and meeting individual needs
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Organisation
Improved service
Audiences
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Senior Leadership
Increased profile of volunteering Value of the service for patients and staff
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Volunteers
See the difference the role makes - which in turn helps attract more volunteers to the role
Review Design
Project Emergency Department Volunteers (Kingston Hospital NHS Foundation Trust) By Laura Shalev-Greene
Outcome model
Data model
Data Collection Dashboard
Project Emergency Department Volunteers (Kingston Hospital NHS Foundation Trust) By Laura Shalev-Greene
This project has now completed. Please navigate to the 'Evaluate' stage.
Evaluation Dashboard
Project Emergency Department Volunteers (Kingston Hospital NHS Foundation Trust) By Laura Shalev-Greene
Evaluation findings - January 2024
Kingston Hospital NHS Foundation Trust has been delivering an established Emergency Department (ED) volunteering role which has undergone significant improvements since the COVID-19 pandemic. The service involved volunteers providing support to patients and staff within their ED department, including providing patients with refreshments, company and assistance to make calls or arrange visits with loved ones, as well as housekeeping and restocking activities to support staff.
