Stage 1 Review
Project Discharge Support Service (Kingston Hospital NHS Foundation Trust) By Laura Shalev-Greene
- Title Discharge Support Service (Kingston Hospital NHS Foundation Trust)
- Setting Hospital
- Objective To provide support to elderly people discharged home from hospital to help them to cope better at home and in their communities.
Beneficiaries
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Service User
Improved ability to cope at home following discharge home from hospital. Increased connectivity with community and voluntary organisations that can support them in their homes and community
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Organisation
Reducing the risk of avoidable re-admission
Audiences
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Senior Leadership
Justify further investment in the service and reputational gains of showcasing the service at organisational level and higher
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Staff
Provide an intelligently designed, high impact service that they can trust to support their patients at point of and post discharge
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Volunteers
Want to volunteer for a meaningful and impactful service
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Public
Reputational impact. Demonstrate that Kingston follows its Trust values as a Caring organisation, going the extra mile to support their family and loved ones pre, during and post admission to hospital
Review Design
Project Discharge Support Service (Kingston Hospital NHS Foundation Trust) By Laura Shalev-Greene
Outcome model
Data model
Data Collection Dashboard
Project Discharge Support Service (Kingston Hospital NHS Foundation Trust) By Laura Shalev-Greene
This project has now completed. Please navigate to the 'Evaluate' stage.
Evaluation Dashboard
Project Discharge Support Service (Kingston Hospital NHS Foundation Trust) By Laura Shalev-Greene
Evaluation findings - August 2024
Discharge support volunteers at Kingston Hospital NHS Foundation Trust supported patients during the transition from hospital to home by providing practical and emotional support. These volunteers provided telephone calls support over the six weeks following discharge to address patient needs and provide referrals to local services. The service was offered to patients aged 65 and over who are anxious about returning home or at risk of loneliness.
In August 2024, Helpforce undertook an evaluation of the service, using activity and feedback data captured by volunteers.
