Evidenced outcome: Evidence of a reduction in Did Not Attend (DNA) rates for DEXA

Evidence point
1.8% reduction in DEXA DNA rates when reminder calls were made vs. when they weren't. Comparison of 18 months when calls were made (8181 appointments) and 18 months when calls weren't (7840 appointments). Difference is statistically significant.
Primary beneficiary
Organisation
Partner organisation
Norfolk and Waveney ICB - Norfolk and Norwich University Hospitals NHS Foundation Trust
Volunteering role / intervention
DNA calls
Evidence strength
Compelling
Produced
January 2026