Evidenced outcome: More informed about their care

Evidence point
96% of successfully contacted patients resulted in action being taken, the most common of which (95%) was the patient being provided with or reminded of their appointment details. (n=3,976)
Primary beneficiary
Service users
Partner organisation
National Lottery ICS Programme - North West London ICB (Brent)
Volunteering role / intervention
Waiting well calls
Evidence strength
Promising
Produced
June 2025