Evidenced outcome: Improved skills, confidence and sense of purpose

  • Evidence point
    14 of 14 volunteers agreed or strongly agreed that their volunteering has increased their confidence. 13 of 14 volunteers agreed or strongly agreed that their volunteering gives them a sense of purpose. 13 of 14 volunteers agreed or strongly agreed that volunteering has allowed them to develop new skills.
  • Primary beneficiary
    Volunteers
  • Partner organisation
    National Lottery ICS Programme - North West London ICB (Brent)
  • Volunteering role / intervention
    Waiting well calls
  • Evidence strength
    Compelling
  • Produced
    June 2025

Full evaluation report [PDF]