Evidenced outcome: Improved person centred care

  • Evidence point
    82% of patients who had received volunteer support rated their experience of being shown case and compassion as excellent, vs 70% of those who did not receive volunteer support (n=892: n=517 with volunteer support, 375 without). 78% of patients who had received volunteer support rated their experience of being interested in as a whole person as excellent, vs 63% of those who did not receive volunteer support (n=886: n=511 with volunteer support, 375 without). 80% of patients who had received volunteer support rated their experience of being really listened to as excellent, vs 64% of those who did not receive volunteer support (n=888: n=514 with volunteer support, 374 without) 84% of patients who had received volunteer support rated their experience of being made to feel at ease as excellent, vs 69% of those who did not receive volunteer support (n=886: n=518 with volunteer support, 372 without). All differences are statistically significant.
  • Primary beneficiary
    Service users
  • Partner organisation
    Moorfields Eye Hospital NHS Foundation Trust
  • Volunteering role / intervention
    Handholding volunteers (Theatre support)
  • Evidence strength
    Compelling
  • Produced
    October 2024

Full evaluation report [PDF]