Evidenced outcome: Improved patient experience and quality of care

Evidence point
90% of staff members felt patient experience was slightly acceptable, acceptable, or perfectly acceptable after the volunteering intervention, compared with 71% prior to the intervention (n=73, 31 pre & 42 post). 88% of staff members feel volunteers have a positive impact on patient experience (n=41). 85% of staff members agree or strongly agree volunteer have helped improve the quality of care/service provided to patients (n=41).
Primary beneficiary
Service users
Partner organisation
Bart's Health NHS Trust
Volunteering role / intervention
Trauma Ward Response Volunteer
Evidence strength
Promising
Produced
September 2022