Evidenced outcome: Improved hospital experience

Evidence point
17 of 20 family members/carers agreed or strongly agreed that volunteer support increased their confidence in the quality of care provided to their loved one. 17 of 20 family members/carers also felt that the volunteer support improved their family member's hospital experience. 19 of 20 family members/carers reported that they are extremely likely or likely to recommend the maternity base bay volunteering service to others. Of those, 8 family members/carers said they were extremely likely to recommend. 15 of 20 family members/carers reported having more positive views about the hospital after receiving volunteer support, and four of them reported having much more positive views.
Primary beneficiary
Families & Carers
Partner organisation
Liverpool Women's NHS Foundation Trust
Volunteering role / intervention
Maternity Base Bay Volunteers
Evidence strength
Compelling
Produced
June 2024