Evidenced outcome: Improved hospital experience

Evidence point
24 of 27 family members/carers reported that after receiving ED volunteer support they have more positive views about the hospital. 21 of 27 family members/carers agreed or strongly agreed that the volunteer support improved their and their family member's ED experience. 19 of 27 family members/carers agreed or strongly agreed that volunteer support increased their confidence in the quality of care provided to their loved one.
Primary beneficiary
Families & Carers
Partner organisation
Kingston Hospital NHS Foundation Trust
Volunteering role / intervention
Emergency Department Volunteers
Evidence strength
Compelling
Produced
April 2024