Evidenced outcome: Evidence of a reduction in Did Not Attend (DNA) rates for CT

Evidence point
2.9% reduction in CT DNA rates when reminder calls were made vs. when they weren't. Comparison of 7 months when calls were made (6339 appointments) and 7 months when calls weren't (5448 appointments). Difference is statistically significant.
Primary beneficiary
Organisation
Partner organisation
Norfolk and Waveney ICB - The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust
Volunteering role / intervention
DNA calls
Evidence strength
Compelling
Produced
January 2026