Evidenced outcome: Emerging evidence of a reduction in Did Not Attend (DNA) rates for ENT

Evidence point
1.2% reduction in ENT DNA rates when reminder calls were made vs. when they weren't. Comparison of 15 weeks when calls were made (856 appointments) and 15 weeks when calls weren't (940 appointments). Difference is not statistically significant.
Primary beneficiary
Organisation
Partner organisation
George Eliot Hospital NHS Trust
Volunteering role / intervention
Back to Health Pathway
Evidence strength
Promising
Produced
February 2024