Evidenced outcome: Emerging evidence of a reduction in Did Not Attend (DNA) rates

Evidence point
Each patient who booked in advance was asked to respond to the question “Could you have made your appointment without the Meet & Greet service?” 91% of respondents (n=99 patients) said that they could not have made their appointment without the help of the Meet & Greet service. A further 4% said it would have been difficult to attend without the service. Only 5% could have made their appointment without the service.
Primary beneficiary
Organisation
Partner organisation
Salford Royal NHS Foundation Trust
Volunteering role / intervention
Meet and Greet Volunteers
Evidence strength
Compelling
Produced
July 2021