Evidenced outcome: Cost avoidance compared to no calls

• Evidence point
  Volunteer-led calls service resulted in a total of £30,000 cost avoidance for NNUH to date.
• Primary beneficiary
  Organisation
• Partner organisation
  Norfolk and Waveney ICB - Norfolk and Norwich University Hospitals NHS Foundation Trust
• Volunteering role / intervention
  DNA calls
• Evidence strength
  Promising
• Produced
  January 2026

Full evaluation report [PDF]