Evidenced outcome: Confidence that their issues and concerns are addressed through having any clinical concerns escalated

Evidence point
70 out of the 412 patients referred to the hospital following the volunteer call had concerns about their eyes dealt with by the clinical lead. The clinical lead also sent emails to specialists on behalf of 30 patients, whether these were in Ophthalmology or another specialty.
Primary beneficiary
Service users
Partner organisation
National Lottery ICS Programme - North West London ICB (Hillingdon)
Volunteering role / intervention
Waiting well calls
Evidence strength
Promising
Produced
April 2025