Evidenced outcome:
Best prepared for their appointments, removing barriers to / increasing confidence in accessing care
Evidence point
For 810 patients, a resulting action was taken following the volunteer call: - 526 were referred / signposted to schedulers / booking team - 308 were provided with / reminded of appointment details - 67 had emotional support / reassurance - 51 were given advice / signposted to support with transport or parking
Primary beneficiary
Service users
Partner organisation
Norfolk and Waveney ICB - The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust
