Evidenced outcome:
Best prepared for their appointments, removing barriers to / increasing confidence in accessing care
Evidence point
Of the 262 patients who raised concerns or issues in relation to their appointment: - 121 were referred/signposted to schedulers/booking team - 59 were provided with/reminded of appointment details - 29 had emotional support/reassurance - 15 had advice/were signposted to support with transport or parking - 7 were referred/signposted to medication helpline - 1 was referred to safeguarding team - 1 was referred to volunteer meet and greet/companion service
Primary beneficiary
Service users
Partner organisation
Norfolk and Waveney ICB - Norfolk and Norwich University Hospitals NHS Foundation Trust
