Evidenced outcome:
Best prepared for their appointments, removing barriers to / increasing confidence in accessing care
Evidence point
17% of successfully contacted patients were listed for follow up by the hospital, for example for cancellation or scheduling of appointments, to ask the hospital to check transport had been booked for eligible patients, or requesting letters / test message reminders to be sent to the patient. (n=4,312)
Primary beneficiary
Service users
Partner organisation
National Lottery ICS Programme - North West London ICB (Brent)
