Evidenced outcome:
Best prepared for their appointments, removing barriers to / increasing confidence in accessing care
Evidence point
Of the 412 patients referred to the hospital following the volunteer call: 110 were provided with a new appointment date/time as requested; 86 had queries about their appointment answered; 53 had an appointment letter or text sent to them as requested; 19 had the location of their appointment changed as requested; 3 had an interpreter booked for their appointment
Primary beneficiary
Service users
Partner organisation
National Lottery ICS Programme - North West London ICB (Hillingdon)
