Wayfinders for Outpatients Department: Role description

Thank you to Buckinghamshire Healthcare NHS Trust for sharing this role description.

Our outpatients department at Stoke Mandeville need friendly volunteers to assist our patients at the A&E/outpatients reception, helping them to check in and find where their appointment is.

Time Commitment:

3-4 hours, morning or afternoon, on weekdays, with a minimum commitment of six months

Key tasks:

• Greet visitors at reception to find out if they need assistance.
• Direct visitors to the correct appointment check in desk.
• Help visitors use the electronic check in system – training will be provided.
• Direct or take visitors to their appointments – volunteers will be given assistance and maps to help familiarise themselves with the hospital layout.
• Be friendly and approachable - listen to patients and help them feel at ease.

Desired Skills and Experience:

• Motivation and willingness to learn and complete training
• Ability to work part of a team
• Understanding of Confidentiality
• Friendly and approachable
• Good interpersonal skills and able to interact with a diverse range of people
• Good listener
• Understands the importance of commitment
• Would understand and apply CARE values
• Ability to stand/walk for 3-4 hours

What we can provide

• Supervision and support from a dedicated member of staff,
• Local induction to the ward or Department
• Re-imbursement of travel expenses £0.25 a mile and no more than 20 mile round trip
• Being part of a friendly team
• A busy, fulfilling role
• An opportunity to gain skills and experience

For the full document please download the attached PDF