Volunteer Concerns, Issues and Complaints Procedure

Useful guidance from the South East Coast Ambulance Service NHS Foundation Trust

Content of guidance

• Scope
• Principles
• When a volunteer has a concern
• When a complaint is received about a volunteer
• Appeals
• Safeguarding
• Support to individuals
• Code of Conduct
• Confidentiality
• Responsibilities
• Concerns, Issues and Complaints flowchart
• Concerns, Issues and Complaints – information for Volunteers

For the full document please download the attached PDF