Online resources
Our resources are made up of over 150 guidance documents, reports, articles, templates, toolkits, how-to guides, webinar recordings and more.
On this page, you can explore resources by topic.
If you are looking for samples of volunteer role descriptions, you can search the Volunteer role library.
Business Case
- Action plan checklist/ RAG rating tool - Writing an Impactful Business Case
- Building a case study
- Business Case example 1
- Business case example 2
- Gaining Buy-in - Toolkit
- Leadership case: mainstreaming volunteering in health and care
- Successful Business case example: Kingston Hospital Volunteering Service
Engagement
Article
Guidance
- Communication: National Deaf Children's Society Tips and Posters
- Helping out: Taking an inclusive approach to engaging older volunteers
- National Deaf Children’s Society
- NHS Workforce Disability Equality Standard - Guidance from the NHS
Health Literacy
- Basic guidelines for people who commission Easy Read information
- Health Literacy How to guide
- Health Literacy Toolkit
Report
- Diversity in UK volunteering - Report
- Inequalities insight report by Centre for Ageing Better - November 2024
- Loneliness in later life - Age UK report December 2024
Toolkit
Training
Articles & Reports
Guidance
Case Studies
Newsletter Examples
- Ideas for creating a Volunteer E-Newsletter
- Newsletter for Volunteers example
- Volunteer newsletter example
Poster/Leaflet
Video
Volunteers' Week
Managing volunteers
- Complaints procedure example
- Guidance and Resources for Check In and Chat Supervisors
- Guidance for departments welcoming new volunteers
- Guidance on solving volunteer problems
- Top Tips for Volunteer Supervisors - Valuing and Appreciating our Volunteers
- Volunteer Concerns, Issues and Complaints Procedure
- Working with volunteers – Managers agreement
- Volunteer Managers Toolkit
Recruitment
- Volunteer Application Form Example (Macmillan)
- Volunteer role description and person specification template
Recruitment and Training
Support
- Five top tips for supporting volunteers
- Guide to working with volunteers
- How to support volunteers guide
- Wellness Action Plan
Toolkit
2024
- Darzi Report Sept 2024
- Health Improvement Scotland Volunteer Impact Survey - June 2024
- NHS Scotland Volunteering Programme: annual report 2023-24
- The impact of volunteering on wages and productivity
- The King's Fund Community Champions Report May 2024
- The State of Care and Adult Social Care in England 2023 - 2024
2023
- Experiences of NHS Scotland volunteers: Report
- NHS Volunteering Taskforce Report
- The state of Ageing in 2023 - Report
2025
General
- Roles and Responsibilities: Face-to Face Volunteer Induction Part 1
- Communication: Face-to Face Volunteer Induction Part 2
- Data Security: Face-to Face Volunteer Induction Part 3
- Conflict Resolution: Face-to Face Volunteer Induction Part 4
- Equality & Diversity: Face-to Face Volunteer Induction Part 5
- Safeguarding Adults: Face-to Face Volunteer Induction Part 6
- Safeguarding Children: Face-to Face Volunteer Induction Part 7
- Prevent: Face-to Face Volunteer Induction Part 8
- Mental Health: Face-to Face Volunteer Induction Part 9
- Health & Safety plus Infection Prevention and Control: Face-to Face Volunteer Induction Part 10
- Fire Safety: Face-to Face Volunteer Induction Part 11
- Local Orientation and Agreement Templates for Volunteers
- Free online training to help talk with people struggling with suicidal thoughts
- Induction of new volunteers checklist
- Mandatory Training Workbook
- Mandatory training multiple choice questionnaire
Strategy
- Presentation: Volunteering at North Tees & Hartlepool NHS Foundation Trust
- Volunteering Strategy 2021- 2024
- Volunteer Strategy 2023 - 2026
Volunteers Innovators Programme
- Volunteer Innovators Programme: impactful volunteer roles in hospitals
- Volunteer Innovators Programme: summary report
General
2024
- Webinar | Green Initiatives: how volunteers are making an impact on well-being and sustainable practice in health and care
- Webinar | Pushing the boundaries: Developing safe and innovative volunteer roles
- Webinar | Effective integration across place
- Webinar | Youth Volunteering: How attracting, supporting and motivating young people can help your volunteer service to thrive
- Roundtable discussion | Clinical volunteering: Exploring the unknown
- Webinar | How to weave volunteer support into Discharge Pathways
- Webinar | How place-based volunteer support can respond to health and social care priorities
2023
- How volunteers are supporting the Armed Forces Covenant
- Webinar | “NHS Charities Together supporting young people to volunteer"
- Webinar | Volunteering in a mental health trust
- Roundtable discussion | Preparing for winter pressures: strengthening the links between hospital and community services through volunteering
- Roundtable | Flexibilities in volunteering
- Webinar | Helpforce's Master Class: "Unlocking the full potential of your volunteer service"
- Webinar | Volunteer Training Programme
- Webinar | Helpforce’s first year Back to Health Impact Report
- Webinar | Volunteer support for carers
- Webinar | National Ambulance Volunteering Strategy 2023-24
- King’s Fund Healthy Communities Together Programme
- Webinar | Mealtime companions information session
- Webinar | How volunteers can support hospital discharge
- Webinar | How mealtime support volunteers make a difference
- Webinar | Volunteer to Career: Career Components
2025
- Webinar | Securing funding - how can I be creative in finding funding for my services?
- Webinar | Leading through uncertainty: creating a resilient and adaptable environment in times of change
- Webinar | Youth Volunteering Programme: How NHS initiatives are inspiring the next generation of healthcare professionals
- Webinar | Hillingdon Back to Health Project: Supporting local people to attend appointments - 27 March 2025
- Webinar | Empowering the Armed Forces community to embark on careers in healthcare
- Webinar | Healthwatch: how volunteers can mobilise public involvement for your health and social care planning
